Delivery & Returns
What are the shipping options + how long will my parcel take to get to me?
Delivery is available to all regions in the UK. After 1 business day processing please allow:
- UK Standard Tracked Delivery - £3.99 (2-5 working days). FREE on orders above £30.
- UK Next Day Tracked Delivery - £5.95 (2-3 working days, if ordered before 4pm GMT on working days)
- Next Day orders placed after 4pm on Friday and into the weekend will be processed on Monday.
Next Day Tracked Delivery may not be available for short periods during busy times of year.
We are a certified carbon net zero company, so your shipping is planet friendly.
Why don't you offer untracked shipping?
Unfortunately, we are currently unable to offer untracked shipping due to a high number of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.
Where is my order?
Please check your order confirmation email. This will tell you how long your order should take. You will receive a tracking reference which you can use to monitor the delivery.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
Please email customer service at email@example.com and they will be able to help with the issue.
My tracking number isn’t working, what shall I do?
Please wait 24hrs from when you receive the tracking number as it does not activate until it's picked up by the delivery company. If it's still not working, please contact firstname.lastname@example.org with your name and order number.
My items still haven’t been shipped and I haven’t received a refund, what shall I do?
Please contact email@example.com with your name and order number.
I placed an order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?
Please refer to your tracking details and if you need further help, email our customer service team on firstname.lastname@example.org
Refunds, Exchanges and Returns
I have changed my mind, can I return a product and receive a refund?
There is an issue with my product or I have had the incorrect products arrive, what do I do?
We are sorry hear that! Please contact the team at email@example.com and we will be happy to help.